Refund Policy for PantryWoven
At PantryWoven, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, we pride ourselves on providing delicious pizza and excellent customer service. However, we understand that there may be instances when you need to return an order. The following Refund Policy outlines how such situations are handled for orders placed through our website pantrywoven.site or over the phone at +44 20 7946 0958.
Last updated: March 20, 2023
Cancellation and Refunds
If you wish to cancel your order, please contact us at +44 20 7946 0958 as soon as possible. Cancellations will be accepted if the order has not yet been dispatched or if the preparation has not begun. In such cases, we will provide a full refund to the original payment method within 7-10 working days, in the original amount and £.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or doesn't meet your expectations, please contact us immediately at +44 20 7946 0958. We will need your order number, a description of the issue, and preferably a photo of the item(s) received. If your complaint is valid, we will offer the choice of a replacement at our expense or a refund for the item concerned.
Quality Concerns
We take quality seriously at PantryWoven, but if you believe the pizza didn't meet our high standards, please inform us promptly after receiving your order. Depending on the issue and upon verification, we may offer a partial refund, a discount on a future order, or a replacement.
Non-Food Items
For any non-food items purchased, such as merchandise, these can be returned within 14 days of receipt if they are in their original, unused condition. Please send returns to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Customers will be responsible for return shipping costs, and refunds will be processed upon receiving and inspecting the returned items.
Refunds Processing
Once a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check your bank account again, then contact your credit card company. If after completing these steps you still have not received your refund, please contact us at +44 20 7946 0958.
Gift Cards
Gift cards are non-refundable items. If an order paid with a gift card is cancelled, the amount will be credited back to the gift card balance.
Please note that our Refund Policy can be updated and subject to change. We advise customers to review it regularly on our website pantrywoven.site. For any additional questions or concerns regarding your order or our Refund Policy, don't hesitate to contact customer service at +44 20 7946 0958.
Thank you for dining with PantryWoven. We value your patronage and are committed to ensuring a satisfactory experience with every order.